Refund and Returns Policy

Shipping, Returns & Alterations

EPIC Racewear ships racewear and custom products to customers in Canada, the United States and other locations. Shipping options, costs and delivery estimates depend on the items ordered and the destination.

Shipping

In-stock items are prepared for shipment after the order is confirmed. Custom products—including custom suits, sublimated apparel, canopies, flags and banners—require design approval and production before shipping. Production and delivery timelines vary by product and will be provided or confirmed with your order.

Once your order ships, we’ll send tracking information when available. Delivery dates are estimates; carrier delays, weather, customs processing and other factors outside our control may affect arrival times.

Please check that your shipping address is complete and accurate when you place your order. Any duties, taxes or brokerage fees not collected at checkout are the customer’s responsibility.

If your order arrives damaged or incorrect, contact us promptly at info@epicracewear.ca with your order number and photos of the item and packaging. We’ll review the issue and work with you on a resolution.

Stock item returns

Stock items may be returned within 14 days of delivery if they are unused, unworn, unwashed and in their original condition, with tags and packaging intact.

Contact info@epicracewear.ca before sending anything back. Include your order number, the item you’d like to return and the reason for the return. Returns sent without approval may be refused.

Return shipping is the customer’s responsibility. Original shipping charges are non-refundable. Once the return is received and inspected, approved refunds will be issued to the original payment method. Exchanges depend on availability; shipping charges may apply.

Custom and made-to-order items

Custom or made-to-order products are produced for your team, artwork, measurements or specifications. These items are not eligible for return or exchange because of a change of mind, incorrect customer-supplied information or a fit preference.

Please review your measurements, colours, logos, spelling, sizes and artwork carefully before approving a proof or production details. If you believe an item was made incorrectly, arrived defective or does not match the approved specifications, contact us promptly. We’ll review the order and determine an appropriate solution.

Suit alterations

Custom race suits may be eligible for alterations, depending on the requested work and the construction of the suit. Alterations are assessed individually and are not a return or refund.

To request an alteration:

  1. Email info@epicracewear.ca with your name, order number and a description of the fit issue.
  2. Include clear front, back and side photos of you wearing the suit, along with any close-up photos that help show the issue.
  3. Wait for our instructions before shipping the suit. We may ask you to complete an updated measurement or alteration form.
  4. Send the suit clean, dry and securely packed. Include the completed form and a written description of the requested changes.
  5. We’ll inspect the suit and provide a quote before starting chargeable work.

Unless EPIC Racewear confirms otherwise, the customer pays shipping to us and the return shipping. Alteration charges will be approved with you before work begins. If our review confirms that the suit does not match the measurements or specifications agreed to for the order, contact us so we can discuss the next steps.

Suit alterations may affect a suit’s certification or eligibility for competition. Check with your sanctioning body or series before authorizing work.

This policy does not limit any rights you may have under applicable consumer protection laws. Ontario does not provide a general right to return or exchange goods simply because a customer changes their mind, so the store’s stated return terms matter. ontario.ca